Google Chrome web browser

This issue could have been experienced for one of two reasons.  This could either be as a result of blocked pop-ups, or because Booksure has not been added as a Trusted site.

Allowing pop-ups on your Google Chrome internet browser

From within your Google Chrome browser, please click on the Tools menu button, located at the top right hand corner of your screen.  Select Internet Options from the dropdown menu.




This will open on the Settings page, please scroll down to the Privacy section, and click on select the Content settings button.



This will open a Content Settings pop-up.  Please scroll down to the Pop-ups sections, and tick the checkbox that appears alongside the Allow all sites to show pop-ups field.   Thereafter click the done button.




Please click on the Accept and Pay or Make Payment button in order to proceed to the Payment page.  Once your payment has been completed, please ensure that you change the Block Pop Ups setting to On.

Add Booksure as a Trusted site

From within your Google Chrome browser, please click on the Tools menu button, located at the top right hand corner of your screen.  Select Settings from the dropdown menu.



This will open on the Settings page, please scroll down, and click on select the Show advanced settings link.


Scroll down to the Network section, and click on the Change proxy settings button.


This will open the Internet Options.  Please select the Security tab.



Please select Trusted Sites, and then click on the Sites button.




 

Please click on the Add button, and thereafter the Close button.



Please click on the Accept and Pay or Make Payment button in order to proceed to the Payment page.  Once your payment has been completed, please ensure that you change the Block Pop Ups setting to On.



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