This issue could be experienced for one of
two reasons. This could either be as a
result of blocked pop-ups, or because Booksure has not been added as a Trusted
site.
Allowing pop-ups on your Internet
Explorer internet browser
From within your Internet Explorer browser, please
click on the Tools menu button, located at the top right hand corner of your
screen. Select Internet Options from the dropdown menu.
This will open on the General tab, please select the Privacy
tab.

Untick the checkbox that appears alongside the Turn on pop-up blocker field. Thereafter click Apply and Okay buttons.
Please click on the Accept and Pay or Make Payment
button in order to proceed to the Payment page.
Once your payment has been completed, please ensure that you change the
Block Pop Ups setting to On.
Add Booksure as a Trusted site
From within your Internet Explorer browser, please
click on the Tools menu button, located at the top right hand corner of your
screen. Select Internet Options from the dropdown menu.

This will open on the General tab, please select the Security
tab.
Please select Trusted
Sites, and then click on the Sites button.
Please click on the Add button, and thereafter
the Close button.
Please click on the Accept and Pay or Make Payment
button in order to proceed to the Payment page.
Once your payment has been completed, please ensure that you change the
Block Pop Ups setting to On.
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