| Bank
Response Codes |
|
| Response |
Detailed
Response |
| Acceptor Contact Acquirer |
Bank (card issuer) has declined the
transaction. The customer should contact their bank and retry the
transaction. |
| Acceptor Contact Acquirer, Security |
The customer should use an alternative
credit card. The bank can provide more details. |
| Authentication unavailable for
VISA |
Retry
the payment and select 'Corporate Card' on the payment page. |
| Bank Not Supported by Switch |
The cardholder's bank has declined the
transaction as it does not allow transactions originating through mail
/telephone, fax, email or Internet orders. This error is associated with
customers attempting to use a Discover Card. |
| Capture Card |
Declined as transaction as the card is
suspected to be counterfeit. The card issuer has requested that your
customer’s credit card be retained. |
| Card Acceptor, Contact Acquirer, Retain Card |
Declined and requested that the card be
retained as the card was reported as lost or stolen. |
| Contact Acquirer Security Department, Retain Card |
Declined the transaction and requested
that the card be retained. |
| CVV Validation Error |
Declined as the CVV is incorrect. Check
the CVV details (the 3 numbers on the back for Visa/MC, or 4 numbers on the
front for AMEX) and try again. If not successful, the customer should use an
alternate credit card. |
| Denied
/ Please Call |
This could be as a result of insufficient funds,
incorrect CVV or expiry date or a hold on the card. The bank withholds
the exact reason as it is privileged information to the card holder
only. The guest needs to contact his bank to find out the exact reason. |
| Do Not Honour |
Declined |
| Error |
Declined as there is a problem with the
card number. The customer should contact their card issuer and/or use an
alternate card. |
| Error Code 1051 |
Error
processing PARes. Issuing bank experienced downtime in their 3D
Secure. Please wait a while and retry the payment. If the problem
persists, contact Booksure Support. |
| Exceeds withdrawal |
Declined as the customer has exceeded the
withdrawal frequency limit. |
| Expired Card |
Declined
as the credit card appears to have expired. Check the expiry date
entered and try again. |
| Expired Card, Capture |
Declined as the Card has expired or the
date is incorrect. Check the expiry date and try processing the transaction
again. Sometimes, this error code will be provided if the expiry date is
entered incorrectly, NOT only for expired cards. |
| Format Error |
The cardholder's bank does not recognise
the transaction details being entered. This is due to a format error. The
cardholder should check the transaction information and try processing the
transaction again. Make sure the card
is not a debit card. |
| Function Not Permitted to Cardholder |
Declined as this credit card cannot be
used for this type of transaction. |
| Function Not Permitted to Terminal |
Declined
as this credit card cannot be used for this type of transaction. This
may be associated with a test credit card number. The customer should contact
their bank for further info. |
| Function Not Supported |
Declined as it does not allow this type
of transaction. |
| Hot Card |
The
card was reported stolen. Refrain from accepting a credit card from
this guest and request payment in cash. |
| Incorrect PIN |
Usually
this error is given when attempting payment with a MasterCard debit
card. If the card is definitely a credit card, please retry the
payment. |
| Insufficient Funds |
Declined as the credit card does not have
sufficient funds. |
| Invalid Amount |
An invalid character (e.g. $, & @)
may be being passed to the gateway. |
| Invalid
Card Date |
The expiry date on the card has been entered
incorrectly or the card has expired. |
| Invalid Card Number |
Declined as the credit card number is
incorrectly entered, or does not exist. Check card details and try processing
again. |
| Invalid
Track 2 |
Incorrect combination of expiry date, CVV number and
/ or card number. Please check all the information thoroughly and retry
the payment. |
| Invalid Transaction |
The
guest is trying to pay with a debit card or it was denied by the issuing bank
and the cardholder must phone his bank. |
| Lost Card |
Declined as the card has been reported
lost. |
| No Action Taken |
Declined as there is a problem with the
credit card number. The customer should contact their card issuer and/or use
an alternate credit card. |
| No Card Record |
Declined
as the credit card number does not exist. |
| No Credit Account |
Declined as the Credit Card number used
is not a credit account. |
| No Issuer |
The cardholder’s card issuer does not
exist. Check the card information and try processing the transaction again. |
| No Merchant |
Either your merchant facility is
non-functional or the details entered are incorrect. |
| Original Amount Incorrect |
Declined due to the amount attempting to
be processed. The customer should check the transaction amount and try again,
contacting their card issuer should the problem persist. |
| Pick Up Card |
The card has been reported lost or
stolen. Please have the cardholder contact their card issuer directly
regarding the error. |
| Refer to Issuer |
The cardholder’s bank has indicated there
is a problem with the card number. The cardholder should contact their bank
or use an alternate card. |
| Request in Progress |
Declined as there is a problem with the
card number. The customer should contact their bank and/or use an alternate
credit card.
|
| Restricted Card |
Declined as the credit card has some
restrictions. The customer should contact their bank for further information. |
| Restricted Card, Retain Card |
Declined the transaction and requested
that the card be retained. |
| Security Violation |
Bank has declined the transaction. The
customer should use an alternate credit card and contact their card issuer if
the problem persists. |
| Stolen Card |
Declined as the card has been reported
stolen. |
| Suspected Fraud |
Bank has declined this transaction as the
credit card appears to be fraudulent. |
| Suspected Fraud, Retain Card |
Declined as there is a suspected fraud on
this Card number. |
| Suspected Malfunction |
The cardholder’s bank could not be
contacted during the transaction. The customer should check the card
information and try processing the transaction again. |
| Transaction
voided due to timeout |
The transaction timed out while waiting for a
response from the bank and was voided automatically. Please retry the
transaction. |
| Unable to Locate Record on File |
The cardholder's bank does not recognise
the credit card details. The card information should be checked and try
processing the transaction again. |
| Unable to Process Transaction |
This indicates
connectivity issues at the establishment or between banks – the establishment
must retry the transaction. |
| Unacceptable Transaction Fee |
An unspecified bank error has occurred.
No further information is available from the bank. The customer should
attempt to process the transaction again. |
;)